RETURN & REFUND POLICY
KING MG LLC
Effective Date: March 3, 2026
If you are not completely satisfied with your purchase, please review our return policy below.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
1. Hygiene Products – Potty Training Underwear
Due to hygiene and health protection reasons, potty training underwear cannot be returned or refunded once worn, tried on, washed, or used.
We do not accept returns of underwear that:
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Has been worn
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Has been tried on
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Has been washed
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Shows signs of use
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Has been removed from its hygienic protective packaging
This policy is strictly enforced to ensure the safety and hygiene of all customers.
If the product is defective or damaged upon arrival, please contact us within 7 days of delivery.
2. Non-Hygiene Products
Products that are not classified as hygiene items may be eligible for return if:
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The return request is submitted within 30 days of delivery
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The item is unused
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The item is in original packaging
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The item is in resellable condition
Returns sent without prior approval will not be accepted.
3. Return Authorization Required
All returns require prior approval.
To request a return, contact us at:
Please include:
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Order number
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Reason for return
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Photos (if applicable)
If your return is approved, we will provide return instructions and the correct return address.
4. Important – Return Address Policy
The business address listed on our website:
3833 Powerline Rd, Suite 201
Fort Lauderdale, Florida 33309
United States
is not a return address.
Returns sent to this address will not be processed or refunded.
Customers must request return authorization and receive the correct return address via email before sending any item back.
5. Damaged or Incorrect Items
If you receive:
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A damaged item
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A defective product
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The wrong item
You must contact us within 7 days of delivery at:
Include clear photos and your order number.
We may offer:
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Replacement
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Partial refund
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Full refund
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Store credit
at our discretion.
6. Return Shipping Costs
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We are not responsible for lost or undelivered return shipments. We strongly recommend using trackable shipping.
7. Refund Processing
Once the returned item (if applicable) is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 5–10 business days to the original payment method.
Bank processing times may vary.
8. Non-Returnable Items
The following items are non-returnable:
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Worn potty training underwear
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Opened hygiene products
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Items marked “Final Sale”
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Gift cards
9. Chargebacks & Abuse
If a chargeback is initiated without first contacting us to attempt resolution, we reserve the right to:
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Dispute the chargeback
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Provide proof of delivery and policy acceptance
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Restrict future purchases
Fraudulent or abusive return behavior may result in refusal of service.
Contact Information
KING MG LLC
3833 Powerline Rd, Suite 201
Fort Lauderdale, Florida 33309
United States
Email: support@brightkidco.com